Customer Operations Executive
We're looking for a dynamic and experienced Customer Operations Executive to drive our digital retail strategy to new heights.
Job Title : Customer Operations Executive
Department : Marketing & Sales
Location : London
Job Type : Permanent - Full Time
Role Overview:
+ Customer Support: Provide exceptional support to customers, ensuring their inquiries and concerns are addressed promptly.+ Order Management: Oversee end-to-end order processing, from placement to fulfillment, ensuring accuracy and efficiency.
+ Communication Excellence: Maintain clear and effective communication with customers through various channels.
+ Issue Resolution: Proactively identify and resolve customer issues, striving for first-contact resolution.
+ Process Optimization: Evaluate and optimize customer service processes for increased efficiency.
+ Data Analysis: Utilize data analysis to identify trends and opportunities for improvement in customer operations.
+ Feedback Management: Collect and analyze customer feedback to enhance service quality.
+ Cross-Functional Collaboration: Collaborate with other departments, including logistics and marketing, to ensure a seamless customer experience.
+ Customer Engagement: Implement strategies to increase customer engagement and satisfaction.
+ Continuous Improvement: Contribute to the ongoing improvement of customer service operations.
Qualifications:
+ Proven Experience: Demonstrated experience in customer service or operations management.
+ Communication Skills: Excellent verbal and written communication skills for effective customer interaction.
+ Problem-Solving: Strong problem-solving skills to address customer issues and improve processes.
+ Technology Proficiency: Familiarity with customer relationship management (CRM) tools and other relevant technologies.
+ Adaptability: Ability to adapt to changing customer needs and a fast-paced environment.
+ Detail-Oriented: High attention to detail to ensure accuracy in order processing and issue resolution.
+ Team Collaboration: Ability to collaborate with cross-functional teams for holistic customer support.
+ Customer-Centric Approach: Dedication to a customer-centric approach in all aspects of the role.
+ Analytical Skills: Basic analytical skills for data interpretation and decision-making.
+ Continuous Learning: Willingness to learn and adapt to new tools and technologies in the customer service domain.
What You'll Get:
+ Competitive remuneration package.
+ Brand and retail perks.
How to Apply:
To apply for this position, please send your resume and cover letter to info@athleticforces.com.