Customer Operations Executive

We're looking for a dynamic and experienced Customer Operations Executive to drive our digital retail strategy to new heights.

Job Title :  Customer Operations Executive

Department : Marketing & Sales

Location : London

Job Type : Permanent - Full Time


Role Overview:

+ Customer Support: Provide exceptional support to customers, ensuring their inquiries and concerns are addressed promptly.

+ Order Management: Oversee end-to-end order processing, from placement to fulfillment, ensuring accuracy and efficiency.

+ Communication Excellence: Maintain clear and effective communication with customers through various channels.

+ Issue Resolution: Proactively identify and resolve customer issues, striving for first-contact resolution.

+ Process Optimization: Evaluate and optimize customer service processes for increased efficiency.

+ Data Analysis: Utilize data analysis to identify trends and opportunities for improvement in customer operations.

+ Feedback Management: Collect and analyze customer feedback to enhance service quality.

+ Cross-Functional Collaboration: Collaborate with other departments, including logistics and marketing, to ensure a seamless customer experience.

+ Customer Engagement: Implement strategies to increase customer engagement and satisfaction.

+ Continuous Improvement: Contribute to the ongoing improvement of customer service operations.



+ Proven Experience: Demonstrated experience in customer service or operations management.

+ Communication Skills: Excellent verbal and written communication skills for effective customer interaction.

+ Problem-Solving: Strong problem-solving skills to address customer issues and improve processes.

+ Technology Proficiency: Familiarity with customer relationship management (CRM) tools and other relevant technologies.

+ Adaptability: Ability to adapt to changing customer needs and a fast-paced environment.

+ Detail-Oriented: High attention to detail to ensure accuracy in order processing and issue resolution.

+ Team Collaboration: Ability to collaborate with cross-functional teams for holistic customer support.

+ Customer-Centric Approach: Dedication to a customer-centric approach in all aspects of the role.

+ Analytical Skills: Basic analytical skills for data interpretation and decision-making.

+ Continuous Learning: Willingness to learn and adapt to new tools and technologies in the customer service domain.


What You'll Get:

Competitive remuneration package.

Brand and retail perks.


How to Apply: 

To apply for this position, please send your resume and cover letter to